|TERMS OF SERVICE & OUR POLICIES
|We love our work and happily do just about any kind of cleaning to help our customers. In spite of all that we have to
offer to maintain a high standard of quality service, there are several limitations on what we can do:
We reserve the right to cancel any service,for any reason. We need electricity and water in order to do our job correctly. If your
utilities are turned off, you will need to reschedule to when they are back on.
We do not acknowledge liability for health and safety of your pets. Granted, we are very mindful and careful about your pets, you are
in the best position to ensure their safety and well-being. We will not clean animal feces or urine.
Our maids exercise reasonable care when cleaning. For your security, we do carry insurance for damage or breakage caused by our
maids. We are not liable for damage that is caused by "normal wear and tear", wrongly installed item(s), or artwork,
collectibles or family heirlooms valued over $200 and that is not disclosed during the time of making the appointment.
If any damage or perceived damage is noticed after the maids have left, the customer is to notify Greenwich Maids within 24 hours if
any problem that may have emerged at the address during the day and time of the scheduled cleaning. We will do our best to resolve
the problem and come up with a reasonable solution. These items include but are not limited to the following examples: * carpet and
rug snags - carpet snags are the result of exposed loops caused by normal wear and tear, moving furniture, etc. Which are snagged
by a vacuum's roller brush. We use HEPA filters vacuums that are set to industry standards and cannot be adjusted. In order to limit
snags or fraying, we will try our best no to go near the bad areas of carpeting/rugs. * Broken Blinds -Customers should be aware that
there are some innate risks each time your blinds are cleaned. They become fragile from the daily exposure to the sun and aging, and
strings/chords will weaken over time resulting in breaks. * Improperly hung pictures/decorations/mirrors - If these items are
securely/properly attached to the wall, they shouldn't fall when the item is dusted/wiped. * Artwork, Collectibles or Family Heirlooms
valued over $200 - These items are expensive and/or impossible to replace. In that case, we do not assume the risk of cleaning such
items. It's the customers responsibility to inform us of any item(s) that fall into this category by calling our office. Woodwork,
furniture, Unfinished & Furniture with Special Instructions - Please let us know during your booking if your woodwork, wooden furniture or
vintage wooden furniture is not sealed or is made of another material other than actual wood. Please discuss your furniture care needs
with specifications as per item if they need special attention in any way. If you would like to supply your own cleaning products for your
specific piece(s) of furniture, leather furniture, pianos, etc., please notify us via email or telephone of the preferred products you will
provide us with.
We have 3-step ladders which is sufficient to reach most 1st floor windows,ceiling fans and upper shelves. The ladies usually will not
climb higher than that for liability reasons.
Furthermore, for liability and health purposes, we do not move heavy appliances and furniture. We can clean around them and
underneath, to the extent reachable.
If the home is in bad shape - broken glass, mountains of clutter, or "hoarder's living space" - we can most likely bring it to a
livable/habitable standard. However, the end result will not be comparable with the level of cleanliness we can achieve on a standard
home. On account of that, we will discuss this issue before starting the job and upon arrival on site. We will photograph before and
after for potential sharing and strategy within our company on how to best approach the cleaning. Will will neither keep or distribute the
photos for any other reason.
When hiring Greenwich Maids, you agree no to solicit or employ any staff member introduced to
you by Greenwich Maids for any home-related services. We spend a lot of time and resources
finding, interviewing, checking references and backgrounds, and training our maids. When hired,
they sign an agreement barring them from performing any home related service for any of our
past or present customers. However, if you do wish to employ our staff member directly please
discuss the matter with the owner. If you are found to have solicited on of our staff, please be
advised that our referral/training fee is $5,000 per hired employee. We consider our employees
our most valuable asset and charge accordingly.
You agree to defend, compensate and hold harmless Greenwich Maids and its subsidiaries, agents, licensor's, managers, and other
affiliated companies and their employees, owners, contractors, agents, officers and directors, from and against any and all claims,
damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) the
use of any cleaning services received by you and performed by Greenwich Maids representatives; (ii) any alleged or actual loss or
damage to property (including your residence), resulting from the performance of the Greenwich Maids' cleaning services.
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